Bilingual Spanish & English LPN - Call Center (Remote) - Not Specified, Not Specified

Bilingual Spanish & English LPN - Call Center (Remote)Permanent

Not Specified, Not Specified -
  • Applications 0
  • Post Date: 2022-10-22
  • Views 1015
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Hourly
  • Company Name:CSS Health
  • Company Type:Agency

Job Simplification

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Job Overview


The LPN will perform telephonic patient outreach and is responsible for interviewing patients about their medications as related to prescriptions and over-the-counter items. Topics of discussion include adherence, adverse effects, current health status, and therapeutic recommendations. No Hands on Care.

Duties and Responsibilities include the following. Other duties may be assigned.
Must be bilingual speaking both Spanish & English.
Maintain current knowledge of medications.
Perform telephonic medication reviews.
Accurately document clinical data in patient charts.
Identify potential issues based upon information gathered during the interview with the patient.
Follow all established CSSHealth policies and procedures including but not limited to HIPAA, privacy, and security policies and procedures.
Operate office equipment such as voice mail messaging systems, email, and use of various software applications to support operational processes.
Maintain appropriate training levels for duties and responsibilities described.
Perform other duties or tasks, as assigned, or required.
Must have high-speed internet.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Graduation from an accredited nursing program (LPN) with an active license.
At least 1 year of experience in the healthcare industry is preferred.
Prior call center experience preferred.
Ability to work as a team member, be professional and have telephonic communication skills, have attention to detail, and exercise professional work ethics.
Understanding of Medicare and Medicaid programs preferred.
Understanding of HIPAA, Privacy, Safety, and Compliance guidelines.
Knowledge of MTM and Transition of Care procedures and processes preferred.
Intermediate understanding and ability to navigate a database system.
Intermediate understanding of Microsoft Office Suite (Excel, Word, etc.) and knowledge of efficient record-keeping techniques.

Full Time: Monday through Thursday 11 a.m. to 7:00 p.m. Friday 9:00 a.m. to 5:00 p.m.-- No Hands-on Care

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Referral program
Vision insurance
Medical specialties:
Weekly schedule:
Monday to Friday

Application Question(s):
Are you able to work Monday through Friday from 11 am to 7 pm and Friday from 9 am to 5 pm EST?

both Spanish & English fluently? (Preferred)

LVN (Preferred)
LPN (Preferred)

Work Location: Remote
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Employer Overview

CSS Health

Not Specified, Not Specified -
  • Agency