Customer Service Representative - Illinois, Oak Lawn

Customer Service RepresentativePermanent

Illinois, Oak Lawn - 60453
  • Applications 0
  • Post Date: 2022-10-22
  • Views 266
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Annual
  • Company Name:Insurance Services Office
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Insurance Services Office and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Oak Lawn, in the country US - at this current ZipCode: 60453

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Job Overview

We're looking for a positive and professional individual to join our growing team! In this role you'll be the customers' first point of contact, and responsible for delivering excellent customer service. This is an in person role.

Job Duties:
Provide product/services information
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customer
Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Part-time

Monday to Friday

Ability to commute/relocate:
Frankfort, IL 60423: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location
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Employer Overview

Insurance Services Office

Illinois, Oak Lawn - 60453
  • Agency