Customer Service Representative - Missouri, Washington

Customer Service RepresentativePermanent

Missouri, Washington - 63090
  • Applications 0
  • Post Date: 2022-10-22
  • Views 367
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Annual
  • Company Name:Texwrap
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Texwrap and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Washington, in the country US - at this current ZipCode: 63090

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Job Overview

Expand Your Career as a Customer Service Representative in a Growing Company

At ProMach, were looking for people who want to shine. Youll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

Youll be challenged and rewarded. Make friends and have fun. Improve our customers packaging performance and efficiency every day. Help build the future of packaging automation. Were proud of that and hope you will be too.

Do we have your attention?Keep reading.

As a Customer Service Representative, you will contribute to the success of the company by establishing and maintaining good client relations for our Texwrap customers. In this position, you will work with customers through sales inquiries, quotes, and service. If you are a positive individual with the ability to blend excellent communication skills with organizational and detail orientations, this is the position for you! In this role you will.

Handle inbound customer calls, and qualify, distribute, or directly handle customer requests

Update quote template as project scope changes

Enter quotations, proposals, and sales of equipment into ERP and CRM systems

Use computer and business systems to retrieve and leverage customer and item information including contacts, locations, and accurate item cost/price/availability/lead time info

Work with customers regarding sales inquiries, collecting details needed for ordering, factory acceptance testing and service

Follow up as appropriate, internally and externally,providing excellent communication and service

Maintain excellent records

Coordinate special project tasks

May handle customer problem resolution through coordinating the efforts of various functions (e.g.: customer service, sales, engineering, manufacturing, shipping, etc.)

Respond promptly to customer telephone calls and emails regarding equipment and service needs

Actively communicate and work cross-functionally with all department personnel within the company infrastructure

Assist with the schedule of service, ensuring proper customer follow up takes place in a timely manner

Who were looking for?

Two year degree or relevant certification preferred

Experience in sales &/or customer service

Experience with SalesForce, Syteline or other CRM/ERP systems beneficial

Ability to understand customers needs & relate to production processes

Strong written and verbal communication and human relations skills

Demonstrated excellence in organization and time management skills

Proficiency w/ MS Office Programs (Word, PowerPoint, and Excel in particular), & overall strong computer skills.

Must be self-driven/motivated, and able to succeed with minimal supervision.

Aptitude for working in a team environment & leveraging the strengths & capabilities of others.

Demonstrated ability to work well with customers, and to be passionately persuasive about representing the company and its products and services.

Good interpersonal skills are a must.

Strong planning & organization skills. Must be well organized, prepared and detail oriented.

Whats in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.


Known as the industry innovator, Texwrap holds patents on some of the most significant breakthrough technologies in the shrink wrapping and bundling business. Texwrap produces automatic shrink wrapping systems, L-bar sealers, side sealers, tunnels, infeed solutions, and conveyor systems for the food, bakery, industrial, mailing, pharmaceutical, nutraceutical, retail, printing, and publishing industries. As part of the ProMach End of Line business line, Texwrap helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia.

Curious about life at ProMach?Follow us on,, and!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

ExperiencePreferred1 year(s): Sales or customer service

EducationPreferredAssociates or better in Business Administration or related field

Associates or better in Sales or related field

SkillsPreferredCustomer Service

Sales Experience

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Employer Overview


Missouri, Washington - 63090
  • Agency