Customer Service Representative (Remote) - Illinois, Elk Grove Village

Customer Service Representative (Remote)Permanent

Illinois, Elk Grove Village - 60007
  • Applications 0
  • Post Date: 2022-10-22
  • Views 658
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Annual
  • Company Name:Nelson Westerberg, Inc.
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Nelson Westerberg, Inc. and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Elk Grove Village, in the country US - at this current ZipCode: 60007

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Job Overview

Job Functions
Oversee move from beginning to end following the identified CS process
Act as a primary point of contact with the shipper, account and service providers to maximize customer satisfaction
Identify potential issues and work toward a resolution
Secure authorizations from the account via a variety of portals or systems
Update critical move information, including notes in Pegasus and Account's portal or system
Provide the shipper with status of the move at designated points
Pro-actively update the account of any issues
Complete follow up calls with the shipper after move completion
Ability to anticipate internal and external customer' needs

Requirements and Competencies
Excellent written and oral communication skills
Ability to coordinate with various service providers on shipper's behalf
Effective problem solving and organizational skills
Minimum 1 year customer service experience
Relocation industry experience is a plus
Ability to follow systemic workflow tasks

Our Customer Service team is currently working 100% remote.

Please note we are only open to interviewing out of state candidates if you have Moving Industry or revelent Customer Service experience.

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Monday to Friday
Supplemental pay types:
Bonus pay

COVID-19 considerations:
Our Customer Service team is currently working remotely.

Application Question(s):
Do you have any moving industry or logistics experience?

High school or equivalent (Required)

Customer Service: 1 year (Required)

Work Location: One location
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Employer Overview

Nelson Westerberg, Inc.

Illinois, Elk Grove Village - 60007
  • Agency